VoIP, or Voice over Internet Protocol is one of the fastest growing trends in business technology. And it’s better than you think.
VoIP is simple – it’s your landline phone, but it plugs into your internet router, and uses your internet connection rather than sending analogue signals directly down your telephone line.
“Very good, but what does that mean for me?”
It gets rid of the need for multiple telephone sockets and multiple phone lines, potentially reducing you to just one, or a fibre line. Purchasing an online phone number, or transferring your existing number is easy, cheap and flexible, meaning you can have twenty phones in a building, and it all feeds back to one internet line.
This also gives you the flexibility to simply add and remove additional phone numbers when needed, at minimal interruption and cost to your business.
“Okay, sounds expensive though…”
Not at all. The handsets are the most expensive part, but the service itself can cost as little much as £20 per month, with as many handsets as you’ll need connected at once. The savings to be made with VoIP are unthinkable, with many businesses making savings between 70%-80% as well as getting rid of a lot of wiring & tech from their IT cupboard, while improving overall functionality.
“But what if the internet goes down? Or there’s a power cut?”
Well, if you have a traditional in-house phone system, you’d probably be scuppered for a short period of time anyway. But with a complete VoIP system, it’s a simple matter to have a re-direct setup to a mobile phone, or even to a backup traditional landline.
“What if somebody in the office needs to phone me when I’m out travelling?”
It’s a simple matter of just forwarding the caller to a mobile number. What’s better, if you have a VoIP app installed on your phone and access to the internet, you can call each other as if you were sitting at your desk with no extra charges whatsoever.
What’s more than that, if you have a home office, or a worker who lives on mainland UK, or even further afield, all they’ll need is a handset, the right login information, and a customer calling in would have no idea that they’re hundreds of miles away.
“Sounds good, but can it do what my current system can?“
Yes. If you have an in-house system with a feature you like, chances are VoIP does it too. Specialised ring groups, automatic receptionist, custom answering messages, holiday hours, call forwarding, voicemail, PC integration, caller blacklists, the customisation is endless. Whether you go for a cloud solution (no physical hardware except the handsets) or a hosted solution (one small device to manage it all) the flexibility is simply staggering.
“Sounds like a hassle. I think I’ll just stick with my current system”
Well, you might not have much choice. BT has announced that by 2025 ISDN methods of business telephony will be shut down. In fact, they’re recommending VoIP as an alternative.
So it would be a good idea to start looking now for a solution, rather than waiting until the last minute; when your line could be up.
Contact our Tech team today to find out how VoIP can benefit your business.